SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of majestene.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of majestene.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sleek design + delicious water = Happy me! 🖤
Finally loving my tap water thanks to this sleek purifier!
Making healthier choices is easier with this system. The alkaline purification feature is a game-changer. Water has never tasted better.
As a parent, providing healthy water for my kids is crucial. This system makes it easy. Plus, they love using it, which means they're drinking more water!
This system has revolutionized my hydration habits. The water quality is incredible, and I appreciate the environmental impact of reducing plastic usage.
The elegant design adds a touch of class to my kitchen. More importantly, the water tastes fantastic. Very happy with the easy installation.
Wasn't sure at first, but now? Wow. The water tastes amazing, and the installation was so simple. I'm a believer now.
Saying goodbye to bottled water thanks to this system has been a win for my wallet and the planet. The long filter life is a bonus.
I've been using this water purifier for a few months now, and overall, I'm quite pleased. The water tastes great, and setup was a breeze. I love the sleek design that fits well in my kitchen. The only reason I'm holding back a star is the initial cost, but considering the savings on bottled water, it's worth it. Would recommend to anyone looking to upgrade their water game.
Honestly impressed. The water quality is top-notch, and I love the high flow rate. It means I can fill my bottle and be out the door in seconds.
In a small apartment, every inch counts. This system fits perfectly on my counter and delivers the best-tasting water I've had. Plus, the black finish is so sleek!
This system has changed the way I drink water. The taste improvement is unbelievable. Installation? Easy-peasy. And knowing it's eco-friendly makes me even happier.
Just got it and setup was a breeze. Water tastes so much better now!